Salesforce Service Cloud
Top 5 reasons to use Salesforce Service Cloud for customer service
Customer service and experience improve when agents can identify customers more quickly, see the full history of their interactions with the company, and view the status of their cases, all in one place. What are your top 5 reasons?
- Increase customer satisfaction
- Increase agent efficiency
- Omnichannel customer service
- Reports to monitor and improve productivity
- Collaborative work with a 360° view of customers
Why focus on continuous improvement for your customer service operations ?
Up to 43% of consumers boycott at least one brand following a bad experience. At the same time, 69% try to resolve problems themselves first. In this context, ensuring an effective and personalized customer service experience, including self-service options, is essential. Getting your processes to that point doesn’t happen overnight. It’s through continuous improvement, making productivity gains, and enhancing the experience over time, that you get there. The flexibility of the Salesforce platform allows all organizations to undertake this journey with confidence.
SOURCE (below): Salesforce survey of 10,500 customers.
Impact of Service Cloud
Take advantage of our Service Cloud expertise
Our teams of consultants, business analysts, functional analysts, scrum masters, developers, QA specialists, and Salesforce architects have completed hundreds of Service Cloud projects. Benefit from their business acumen and technical expertise to accelerate your business.
Why choose to work with SOLJIT? What sets us apart from other partners?
Our greatest advocates are our clients. Our track record demonstrates our ability to deliver complex projects, of superior quality, on time. Behind these successes are competent and dedicated individuals who embody our company culture: We care. We lead. We deliver.
Accelerate your continuous improvement
